I was reading David Anderson’s blog the other day and came across this post.

There is no Customer Service

There is no customer service because there is no customer.
We are building individual relationships based on
mutual respect and forging a great community
through the fire of love.

Ali Ghambari

Ali has hit the nail perfectly.  IT in general has had such a bad reputation on Customer Service.  Who is your true customer and how can you build those relationships to forge that community.

Since this shop is right across the street for me also, I decided to give it a try. 

They are Customer Service.